Student Support Services

Ongoing Support

Good communication is a vital ingredient to successful learning when using online or blended education options.

With NCNZ you are never alone thanks to our Student Support team. You can contact us by Freephone or email – we will always be there to support you.


Enrolments Administrator

We have dedicated staff members in our team who are there to assist you. Please contact our Enrolments Administrator [email protected] if you have any queries relating to workshops, changes to details of study, or to request a copy of your record of learning.


Tutors

Your tutors are your first point of contact and are directly responsible for your learning at NCNZ. If you have any queries, need some guidance on an assessment or your learning please contact them.

Your Tutors are available to answer any queries you may have.


Programme Coordinators

Your Coordinator is available for advice and support throughout your learning journey.

Phone 0800 759 0218 or send an email enquiry and our staff will be happy to support you.


The Student Resource Centre

NCNZ offers a comprehensive Student Resource Centre as part of the Online Campus. The centre offers a wide range of resources to students, making it easier for you to undertake your studies and keep in touch. It includes useful resources like:

• Completing assessments, how to reference, and what to expect in exams

• Student Support Contacts

• Student forms

• eLibrary

• Tips for online study

• Navigating Canvas

• Student and Programme Handbooks

• Newsletters

• FAQs for Canvas and Assessment Submissions

• Unicheck

• Dispensary

• Referencing and Citations Guides

• Academic Writing Guide


    Online Campus Forums

    Many of our students enjoy learning with others. To facilitate this, NCNZ has available a number of forums in Student Resources and our courses. This allows you to take part in online discussions relating to each course of study in your programme of study, and to touch base with students in your area to set up study groups.


    Academic Support

    Academic Support is available should students need any assistance with their study to assist with academic writing, study skills, and researching. This support is also available to provide support to students who may have learning challenges.

    Whether they are a first time student or a returning student, Academic Support can work with them and their tutors to enable success.


    Services for Students with Special Needs or Disabilities

    At NCNZ we are committed to offering access to training to those with disabilities or specific needs.

    As an online learning service, we are able to offer you a flexible and accessible way of learning. For many students, studying from your own home minimises the impact that any impairment may have on your ability to learn:

    • We provide predominantly online learning. There are no daily on-site access considerations.
    • Study material is offered in electronic format, allowing screen reader software and text enlargement to be utilised.
    • You study on your own computer or tablet, which will already be set up to best assist you with accessing online content.

    To discuss your requirements and how we can best assist you, please phone 0800 759 0218 or email your programme leader.

    For any other enquiries please don’t hesitate to get in touch through our Contact Us form.